Shipping policy
1. SCOPE AND FULFILMENT PARTNERS
VENT D'HIVER ships worldwide.
All orders are processed and shipped through our global fulfilment network to ensure consistent quality and efficient delivery.
Depending on the items in your order, products may arrive in separate packages.
2. PROCESSING AND FULFILMENT TIMES
VENT D'HIVER pieces are produced in limited quantities as part of our release model.
- Orders are typically processed within 2–5 business days.
- During high-demand periods or product drops, processing may take up to 7 business days.
Processing times are estimates only and are not guaranteed.
Shipping time is calculated separately.
3. SHIPPING REGIONS AND ESTIMATED DELIVERY TIMES
Estimated delivery times after processing:
Canada & USA: 3–8 business days
Europe & UK: 5–20 business days
Asia / Oceania / Middle East: 7–25 business days
Rest of world: delivery times vary depending on location
Delivery times are based on standard carrier estimates and may vary due to customs processing, local conditions, or external factors beyond our control.
Some countries or regions may be unavailable for shipping due to logistical or legal restrictions.
4. SHIPPING FEES
FREE WORLDWIDE SHIPPING
VENT D'HIVER offers free worldwide shipping on all orders. No additional shipping fees are charged at checkout.
OFFER DETAILS
This offer is available for a limited time and may be updated or removed at any time.
IMPORTANT NOTE
Customs duties or import fees may still apply depending on your country. See Section 5 for details.
5. CUSTOMS, DUTIES AND TAXES
VENT D'HIVER ships worldwide on a Delivered Duties Unpaid (DDU) basis. This means that customs duties, import taxes, VAT/GST/HST, brokerage fees, and any other charges imposed by the destination country are not included in our product prices or shipping fees.
WHAT TO EXPECT
In most cases, especially for orders shipped to the United States, no additional fees are charged upon delivery.
This is also often the case for orders shipped to countries such as Canada, the United Kingdom, and parts of Europe, depending on local processing and thresholds.
However, depending on your country and local regulations, customs duties or import fees may occasionally apply.
RESPONSIBILITY
If any such charges occur, they are the responsibility of the customer and must be paid for the shipment to be released by customs.
VENT D'HIVER does not cover or reimburse customs duties, import taxes, or related fees.
REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused due to unpaid customs charges, or not claimed, it may not be eligible for refund or reshipment.
6. ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates may take up to 48 hours to appear. Some local postal services provide limited tracking once the package enters the destination country.
If you do not see tracking updates for an extended period, please first check with your local carrier and nearby delivery locations using your tracking number. If the issue persists, you may contact us at support@ventdhiver.com with your order number.
7. ADDRESS ACCURACY AND DELIVERY ISSUES
ADDRESS RESPONSIBILITY
You are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, or access details where applicable.
DELIVERY ISSUES
VENT D'HIVER is not responsible for delivery issues resulting from incorrect, incomplete, or inaccessible addresses, including failed delivery attempts or returned packages.
Additional carrier fees related to address corrections or re-delivery attempts may apply and remain the responsibility of the customer.
RETURNED PACKAGES
If a package is returned due to an incorrect address, refusal, or failure to claim the shipment from the carrier or customs, reshipment may be offered at your expense, subject to product availability.
In such cases, the order may not be eligible for a refund, except where required by applicable law.
8. UNCLAIMED OR UNDELIVERABLE PACKAGES
Shipments that are returned to sender because they were unclaimed at customs or with the local carrier, the address provided was incorrect or incomplete, or the shipment was refused, may be eligible for reshipment at your expense, subject to product availability.
Additional shipping charges may apply for any reshipment.
In such cases, the order may not be eligible for a refund.
9. SHIPPING DELAYS AND FORCE MAJEURE
Estimated delivery times are provided for convenience only and are not guaranteed.
VENT D'HIVER is not liable for delays caused by, including but not limited to:
- customs inspections or import controls
- carrier delays or misrouting
- incorrect or incomplete addresses
- strikes, labour disputes or operational shutdowns
- natural disasters, extreme weather, or other force majeure events
- regulatory changes affecting cross-border shipments
- heightened security checks or border controls
We will make reasonable efforts to assist you in tracing delayed shipments with the carrier.
10. LOST OR DAMAGED PACKAGES IN TRANSIT
If your order appears to be lost in transit, please contact us within a reasonable time after the estimated delivery date, and no later than 30 days from the shipping date.
We may request additional information, including confirmation of the shipping address and any relevant documentation from the carrier or local postal service.
If the carrier confirms that the package is lost or damaged in transit, we will provide an appropriate resolution, which may include a replacement shipment or store credit, depending on the situation and in accordance with our policies.
VENT D'HIVER does not provide cash or card refunds for orders lost or damaged in transit, except where required by applicable law.
Damage or defects discovered after delivery are handled under our Returns & Store Credit Policy.
11. WHEN TO CONTACT SUPPORT
Please contact support@ventdhiver.com if:
- you have not received a tracking number within 7 business days of placing your order
- tracking has not updated for more than 10 business days
- you have not received your order within 30 business days of the shipping date
- you believe the package is lost, or the carrier has confirmed a delivery issue
Include your full name, order number, and any relevant tracking information in your message so our team can assist you as efficiently as possible.