Shipping policy

 

1. WORLDWIDE SHIPPING

VENT D'HIVER ships worldwide.

Every order is fulfilled through our global network to ensure consistent quality and reliable delivery. Depending on the pieces in your order, items may arrive in more than one package.

2. PROCESSING

Our pieces are produced in limited quantities as part of our release model.

Orders are typically prepared for shipment within 2–5 business days. During drops and high-demand periods, this may extend to 7 business days. Processing time is separate from delivery time.

3. DELIVERY ESTIMATES

Estimated delivery: 5–15 business days worldwide.

Most orders are delivered within 5–10 business days. Delivery times may occasionally extend up to 15 business days depending on destination, customs clearance, carrier operations, or other circumstances beyond our control.

Certain destinations may be unavailable due to logistical or legal restrictions.

4. SHIPPING COST

Free worldwide shipping on every order. No shipping fees are added at checkout.

Orders ship Delivered Duty Paid (DDP), so import duties and customs clearance are included in the price for eligible destinations. See Section 5 for details.

5. DUTIES & TAXES

VENT D'HIVER ships Delivered Duty Paid (DDP) through its fulfilment partners. For eligible destinations, import duties, customs clearance, and related fees are included in your order — there is nothing extra to pay on delivery.

In rare cases, additional charges may arise from factors beyond our control, such as carrier errors, changes in local regulations, or destinations where DDP is unavailable. Where such charges are lawfully imposed by the destination country, they remain the responsibility of the customer.

6. TRACKING

Once your order ships, you'll receive a confirmation email with tracking, where available. Tracking can take up to 48 hours to activate, and some local postal services offer limited updates once a package enters the destination country.

If tracking hasn't updated for some time, check with your local carrier first using your tracking number. If you still need help, reach us at support@ventdhiver.com with your order number.

7. ADDRESSES & DELIVERY

Please provide a complete, accurate shipping address at checkout, including any apartment, unit, or access details. Deliveries to incorrect or incomplete addresses can be delayed or returned, and any carrier fees for address corrections or re-delivery are the customer's responsibility.

If a package is returned — due to an inaccurate address, refusal, or an unclaimed shipment — we're happy to arrange reshipment at the customer's expense, subject to availability. In these cases, refunds may not be available except where required by law.

8. DELAYS

Delivery estimates are provided as a guide. We aren't liable for delays outside our control, including customs inspections, carrier delays or misrouting, strikes or operational disruptions, severe weather and other force majeure events, regulatory changes, or heightened border controls. If a shipment is delayed, we'll do everything reasonable to help trace it with the carrier.

9. LOST OR DAMAGED ORDERS

If your order appears lost in transit, contact us as soon as possible after the estimated delivery date, and within 60 days of the ship date so we can open a claim with the carrier in time. We may ask for confirmation of your address and any relevant carrier documentation.

Once the carrier confirms a loss or in-transit damage, we'll make it right with a replacement or store credit, depending on the situation. Refunds to cash or card aren't issued for orders lost or damaged in transit, except where required by law. Damage or defects found after delivery are handled under our Returns & Store Credit Policy.

10. CONTACT

Reach us at support@ventdhiver.com if:

  • You haven't received tracking within 7 business days of ordering
  • Tracking hasn't updated for more than 10 business days
  • Your order hasn't arrived within 30 business days of the ship date
  • You believe a package is lost, or the carrier has confirmed an issue

Include your full name, order number, and any tracking details so our team can help quickly.