Shipping policy

 

Last updated: August 3, 2026

1. WORLDWIDE SHIPPING

VENT D'HIVER ships worldwide.

Every order is fulfilled through our global network to ensure consistent quality and reliable delivery. Depending on the pieces in your order, items may arrive in more than one package.

2. PROCESSING

Our pieces are produced in limited quantities as part of our release model.

Orders are typically prepared for shipment within 2–5 business days. During drops and high-demand periods, this may extend to 7 business days. Processing time is separate from delivery time.

3. DELIVERY ESTIMATES

Estimated delivery: 5–15 business days worldwide.

Most orders are delivered within 5–10 business days. Delivery times may occasionally extend up to 15 business days depending on destination, customs clearance, carrier operations, or other circumstances beyond our control.

Certain destinations may be unavailable due to logistical or legal restrictions.

4. SHIPPING COST

Free worldwide shipping on every order. No shipping fees are added at checkout.

Orders ship Delivered Duty Paid (DDP), so import duties and customs clearance are included in the price for eligible destinations. See Section 5 for details.

5. DUTIES & TAXES

VENT D'HIVER ships Delivered Duty Paid (DDP) through its fulfilment partners. For eligible destinations, import duties, customs clearance, and related fees are included in your order — there is nothing extra to pay on delivery.

In rare cases, additional charges may arise from factors beyond our control, such as carrier errors, changes in local regulations, or destinations where DDP is unavailable. Where such charges are lawfully imposed by the destination country, they remain the responsibility of the customer.

6. TRACKING

Once your order ships, you'll receive a confirmation email with tracking, where available. Tracking can take up to 48 hours to activate, and some local postal services offer limited updates once a package enters the destination country.

If tracking hasn't updated for some time, check with your local carrier first using your tracking number. If you still need help, reach us at support@ventdhiver.com with your order number.

7. ADDRESSES & DELIVERY

Please provide a complete, accurate shipping address at checkout, including any apartment, unit, or access details. Deliveries to incorrect or incomplete addresses can be delayed or sent back to us, and any carrier fees for address corrections or re-delivery are the customer's responsibility.

If a package is sent back to us — due to an inaccurate address, refusal, or an unclaimed shipment — we can arrange reshipment at the customer's expense, subject to availability. In these cases, refunds are available only where provided by our Refund Policy or by applicable law, including the statutory rights described in that policy.

8. DELAYS

Delivery estimates are provided as a guide. We aren't liable for delays outside our control, including customs inspections, carrier delays or misrouting, strikes or operational disruptions, severe weather and other force majeure events, regulatory changes, or heightened border controls. If a shipment is delayed, we'll do everything reasonable to help trace it with the carrier.

9. LOST OR DAMAGED ORDERS

If your order appears lost in transit, contact us as soon as possible after the estimated delivery date, and within 60 days of the ship date so we can open a claim with the carrier in time. We may ask for confirmation of your address and any relevant carrier documentation.

Once the carrier confirms a loss or in-transit damage, the matter is resolved under our Refund Policy. A replacement is the standard resolution where the piece is available or can be produced; a refund is issued where a replacement is unavailable, would not resolve the issue, or where applicable law provides for one. Store Credit is offered only as an alternative and is never required in place of a refund.

Damage occurring in transit is reported within 7 days of delivery, while the packaging and shipping label remain available as evidence. Items that arrive incorrect or incomplete, and defects identified after delivery, are also reported through our Refund Policy, which sets out the applicable time limits and the evidence required.

10. CONTACT

Reach us at support@ventdhiver.com if:

  • You haven't received tracking within 7 business days of ordering
  • Tracking hasn't updated for more than 10 business days
  • Your order hasn't arrived within 30 business days of the ship date
  • You believe a package is lost, or the carrier has confirmed an issue

Include your full name, order number, and any tracking details so our team can help quickly.

Reports concerning a damaged, defective, incorrect or missing item are submitted through our Contact page, as set out in our Refund Policy.