THE SHIPPING COST IS DEPENDENT ON THE NUMBER OF PRODUCTS IN YOUR ORDER. PLEASE NOTE THAT WE EXCLUSIVELY USE UPS AND CANADA POST FOR SHIPPING ALL ITEMS FROM OUR STORE. FOR DELIVERIES WITHIN CANADA, THE SHIPPING FEE IS ESTIMATED AND ADAPTED BASED ON THE REGION YOU ARE PLACING THE ORDER. FOR OUR CUSTOMERS IN THE USA, THE SHIPPING FEE IS ESTIMATED AND ADAPTED BASED ON THE STATE YOU ARE PLACING THE ORDER. AT THIS TIME, OUR SHOP ONLY ACCEPTS ORDERS FROM THE USA OR CANADA.

FOR THE PEACE OF MIND OF OUR CUSTOMERS, WE HAVE SELECTED THE MOST SECURE ORDERING PRINCIPLE WITH UPS AND CANADA POST.

EVERY ORDER WILL REQUIRE A SIGNATURE TO COMPLETE DELIVERY. NO DELIVERY WILL BE MADE WITHOUT YOUR PRESENCE AND SIGNATURE.

UNLESS YOU VOLUNTARILY CHOOSE A SHIPPING METHOD THAT DOES NOT INCLUDE THIS OPTION.

IF YOU THINK YOU WILL NOT BE AVAILABLE ON THE DAY OF DELIVERY, YOU CAN, FROM YOUR UPS OR CANADA POST ACCOUNT, CHANGE THE DELIVERY DATE AND PRE-SIGN THE DELIVERY AGREEMENT.

ALL PRODUCTS AT 'VENT D'HIVER' COME WITH A UNIQUE CODE ON THEIR RESPECTIVE 'TRAPBAG'. INDEED, WHEN YOU PLACE AN ORDER FROM THE SHOP, EACH PRODUCT SENT WILL HAVE ITS OWN PACKAGING AND A UNIQUE SERIAL NUMBER. THIS CODE IS RECORDED AND LINKED TO YOUR FIRST NAME, LAST NAME, AND DELIVERY ADDRESS. THIS ALLOWS US TO GUARANTEE THE AUTHENTICITY OF THE PRODUCT, ITS ORIGIN, AND ITS ORIGINAL OWNER.

AN 'AUTHENTICATOR' PAGE WILL BE AVAILABLE ON OUR WEBSITE IN 2024. THIS WILL ALLOW ANYONE TO AUTHENTICATE THE PRODUCTS YOU HAVE, THEREBY THWARTING THE SMUGGLING OF OUR BRAND'S PRODUCTS.

UNFORTUNATELY, WE ARE NOT YET ABLE TO CALCULATE THE CUSTOMS DUTIES FOR YOUR ORDER AND DISPLAY THEM AT CHECKOUT PROCESS.

THEREFORE PLEASE TAKE THIS INTO ACCOUNT BEFORE PLACING AN ORDER ON OUR STORE.

EACH CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS, TAXES, AND DUTIES APPLICABLE ACCORDING TO YOUR DELIVERY ADDRESS. NONE OF THESE FEES WILL BE COVERED BY VENT D'HIVER. 

THE ORDER PROCESSING AND VERIFICATION TYPICALLY TAKE BETWEEN 3 AND 5 BUSINESS DAYS. ONCE YOUR ORDER IS READY FOR SHIPMENT, THE DELIVERY TIMEFRAME CAN RANGE FROM 5 TO 10 BUSINESS DAYS.

PLEASE NOTE THAT WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED ITEMS DURING TRANSIT. ANY CLAIMS REGARDING SUCH ISSUES WILL BE HANDLED DIRECTLY BY THE CARRIER.

PLEASE BE AWARE THAT THE PROCESSING AND SHIPPING TIMES LISTED ARE APPROXIMATE AND CAN VARY, BEING EITHER SHORTER OR LONGER. FOR THE MOST ACCURATE AND UP-TO-DATE INFORMATION REGARDING YOUR ORDER'S SHIPPING TIME, PLEASE REFER TO THE DETAILS PROVIDED IN YOUR OFFICIAL ORDER CONFIRMATION EMAIL.

THIS EMAIL IS THE DEFINITIVE SOURCE FOR INFORMATION SPECIFICALLY RELATED TO YOUR ORDER AND THE PRODUCTS INCLUDED IN IT.

DUE TO LIMITED STOCK AVAILABILITY, WE CURRENTLY LIMIT EACH ORDER TO ONE PRODUCT PER SIZE. FOR ONE-SIZE ITEMS LIKE SKATE DECKS, ONLY ONE PRODUCT PER ORDER CAN BE PURCHASED. THIS POLICY IS IN PLACE TO ENSURE FAIR DISTRIBUTION AND EQUAL ACCESS TO OUR PRODUCTS.

ANY CART CONTAINING A QUANTITY GREATER THAN THE ONE IMPOSED BY THE SHOP WILL BE DENIED ACCESS TO THE CHECKOUT OF THE ORDER.

DUPLICATES OF ORDERS ARE ALSO PROHIBITED AND WILL BE CANCELED. PLEASE NOTE THAT ALL ORDERS ARE CHECKED ONE BY ONE BY OUR TEAM. NONE OF THESE PROCEDURES IS DONE AUTOMATICALLY OR BY EXTERNAL SOFTWARE. NOW A STABLE AND EFFECTIVE POLICY.

ONCE YOUR ORDER HAS BEEN PLACED, IT CANNOT BE CANCELED. HOWEVER, IF YOU CHANGE YOUR MIND AFTER RECEIVING THE PRODUCT, YOU MAY RETURN IT TO US. UPON RECEIVING THE RETURNED ITEM, WE WILL ISSUE AN ONLINE STORE CREDIT FOR AN EXCHANGE, IN ACCORDANCE WITH OUR REFUNDS AND EXCHANGES POLICY.

PLEASE REFER TO OUR REFUNDS AND EXCHANGES POLICY FOR FURTHER DETAILS REGARDING THE RETURN PROCESSING.

VENT D'HIVER IS PLEASED TO OFFER AN EXCHANGE FOR ANY PRODUCT FROM OUR STORE IN THE FORM OF ONLINE STORE CREDIT.

PLEASE COMPLETE THE RETURN FORM PROVIDED IN OUR CONTACT PAGE WITHIN THE 2 DAYS OF RECEIVING YOUR ORDER. THE ORDER MUST REACH US WITHIN 7 DAYS OF THE EXCHANGE REQUEST. ANY PRODUCT MUST BE RETURNED IN PERFECT CONDITION, WITH ALL ORIGINAL COMPONENTS INCLUDED, AND IN ITS ORIGINAL PACKAGING.

FOLLOWING YOUR REQUEST FOR A REFUND THROUGH OUR FORM ON THE CONTACT PAGE, WE WILL GRANT OR DENY THIS REFUND IN STORE CREDIT. SOME ITEMS AND LAUNCHES ARE NOT ELIGIBLE FOR THIS STORE CREDIT REFUND POLICY, AS IT WILL BE INDICATED ON THE CONCERNED PRODUCT PAGE.

PLEASE NOTE THAT ANY RETURN MADE WITHOUT FOLLOWING THE PROVIDED INSTRUCTIONS WILL NOT BE ELIGIBLE FOR AN EXCHANGE.

FOR ADDITIONAL INFORMATION REGARDING OUR RETURN PROCESSING, PLEASE CONSULT OUR REFUNDS AND EXCHANGES POLICY.

AT THIS TIME, ANY ITEM FROM OUR SHOP CAN ONLY BE ORDERED FROM EITHER CANADA OR U.S.A [Including Hawai and Alasaka] TERRITORY.

A SIZE GUIDE IS AVAILABLE ON THE RIGHT SIDE OF EACH PRODUCT PAGE. THIS GUIDE OFFERS DETAILED MEASUREMENTS AND RECOMMENDATIONS TO ASSIST YOU IN FINDING THE PERFECT FIT.

RESTOCKS CAN HAPPEN AT ANY TIME IN THE FIRST FEW WEEKS FOLLOWING A DROP. WE KINDLY SUGGEST YOU TO CHECK REGULARLY OUR WEBSITE AND SOCIAL MEDIAS TO ACCESS TO THESE PRODUCTS.

ANY LAUNCHING OF A NEW COLLECTION IS COMMUNICATED VIA OUR SOCIAL MEDIAS AND ON THE WEBSITE (NEWS PAGE AT THE TOP MENU).

VENT D’HIVER IS FULLY COMMITTED TO ACTIVELY CONTRIBUTE TO ENVIRONMENTAL PRESERVATION AND PROMOTE ECOLOGICAL TRANSITION.

IN ORDER TO PROMOTE LOCAL PRODUCTIONS, OUR PRODUCTS ARE MADE WITH A 100% MILLED CANADIAN COTTON. EVERY PRODUCT IS THOUGH, DESIGNED, PROCESSED AND IN CANADA.

A CONTACT PAGE IS AVAILABLE HERE FOR ANY ADDITIONAL QUESTIONS OR CONCERNS. COMPLETE (OR FILL OUT) THE FORM AS INDICATED TO SUBMIT YOUR MESSAGE. ANY MESSAGE SENT WITHOUT ADHERING TO THESE INSTRUCTIONS WILL NOT BE PROCESSED.

PLEASE NOTE THAT RESPONSE TIME MAY TAKE UP TO ONE WEEK. BEYOND THIS LIMIT, WE REQUEST THAT YOU REPHRASE YOUR MESSAGE AND RESUBMIT TO RENEW THE REQUEST IN OUR DATABASE.